HOW TO FIND THE RIGHT ACCOMMODATION?
Use our search engine to find accommodation that meets your criteria: availability, needs, preferences, budget... With the search tools you can filter accommodations according to your interests.
HOW TO MAKE A RESERVATION?
Select the type of accommodation you are looking for with the help of our search engine. Once selected
the accommodation, enter your personal data as the owner of the reservation. Specify the payment method (Bizum, credit card or Paypal) and reserve by paying 25% of the total. Click 'Book' and that's it!
We will send you a confirmation email with all the reservation details.
WHERE CAN I SEE THE LOCATION OF THE ACCOMMODATION?
The exact address of the accommodation can be found in 'Location' in the 'Characteristics' section of the accommodation file. Furthermore, in the 'Location' section you can also find the location map and the distance from the accommodation to the main points of interest in the area such as the beach, the airport, supermarkets, etc.
HOW TO REGISTER OR CHECK-IN?
A few days before your arrival, five, you will receive an email where you must enter the information of ALL the people who will be staying during your stay.
WHAT EXTRA SERVICES DO THE ACCOMMODATIONS OFFER?
The accommodations offer extra bed service, change of towels and sheets, crib, Wi-Fi, additional cleaning during the stay, checking in without time limits, and pet stays.
ARE PETS ALLOWED?
The stay of pets (dogs) depends on the accommodations. Check the accommodation sheet and if they are allowed, you will find the message 'Pets accepted' in the 'Features' section. It is necessary to inform about the type of pet, and to be able to prove that it is up to date with the health card, in order to be approved for its stay. We do not accept cats or other types of pets.
HOW DO I KNOW IF MY RESERVATION IS CONFIRMED?
If the reservation has been made satisfactorily, you will receive a confirmation email with all the reservation information in your email.
HOW TO CANCEL A RESERVATION?
You have to request the cancellation of the reservation through our Customer Service by sending an email to info@santcarlesdelarapita.cat
Once your reservation is canceled you will receive an email with confirmation of the cancellation.
IF I CANCEL A RESERVATION, WILL THE ENTIRE AMOUNT PAID BE REFUNDED?
Depending on the cancellation conditions accepted at the time of formalizing the reservation, the accommodation will refund the corresponding amounts.
HOW TO MODIFY A RESERVATION?
You have to request the modification of your reservation through our Customer Service by sending an email to info@santcarlesdelarapita.cat
Once the reservation has been modified, you will receive an email with all the details of the reservation.
WHY SHOULD I PAY 25% OF THE AMOUNT IN ADVANCE?
25% of the payment serves as payment and reservation deposit. The remaining amount must be paid upon receiving the keys to the accommodation in the days prior to your arrival using the options that will be offered by email.
WHY SHOULD I PAY A DEPOSIT FOR AN ACCOMMODATION?
The deposit serves as a guarantee to cover damages or defects that may occur during the stay. When handing over the keys, you must sign a charge authorization document via credit card or pay in cash the amount of the deposit that will be returned at the end of the stay.
HOW TO MAKE THE RESERVATION PAYMENT AND WHAT ARE THE PAYMENT METHODS?
Payment for the reservation must be made after having selected the property and all extra services, and
once you have registered in the customer area of our website. In the 'Payment method' section, choose the method
that you are going to use to pay 25% of the total of your reservation. You can make the payment through
credit card, Bizum or Paypal.
HOW TO REQUEST AN INVOICE?
The invoice can be requested after the stay has taken place. To request the invoice, it is necessary to send an email to info@santcarlesdelarapita.cat with the details of the owner (in case it is a legal entity).
WHAT DO I DO IF I DON'T RECEIVE THE RESERVATION CONFIRMATION MAJOR?
You should check if the confirmation email has arrived in the junk or spam mailbox. If not, do not hesitate to contact our Customer Service at (+34) 689004991.
IF I CAN'T ARRIVE AT THE CHECK-IN TIME, WHAT DO I DO?
If it is impossible for you to adjust to the scheduled time, there will be a charge of €50 (in cash) and you will have to inform us of your expected arrival time. If you wish to modify this time, please write to us at info@santcarlesdelarapita.cat or contact our Customer Service at the number (+34) 689004991
We request that you inform us of your expected or approximate arrival time, so that we can coordinate and hand over the keys personally. Some accommodations allow access with electronic keys or codes. If this is the case, you will receive information before your arrival, with instructions on how to use it.
IF I NEED TO SPEAK TO YOUR TEAM, WHO CAN I CONTACT?
You can contact our Customer Service at the number (+34) 689004991, we have a team of professionals to offer you the best service and personalized attention in your language.
I WOULD LIKE TO KNOW ABOUT CULTURAL AND LEISURE ACTIVITIES NEAR MY ACCOMMODATION, WHERE I CAN
GET INFORMATION?
Our team is available to offer you personalized service and tourist advice and information so that you can enjoy your visit to the fullest. We are tourist informants of the Ebro Delta.
We are also a member of the Rápita Nautical Station, a public-private business association of tourist companies in the town, where you can find, in great detail, information about activities, schedules, prices, and you can, if you wish, make a reservation in advance. through its website: enlarapita.com You can contact our Customer Service at the number (+34) 689004991
CAN I REQUEST ADDITIONAL EXTRAS SERVICES ONCE I AM AT THE ACCOMMODATION?
Yes, you can request extra services through our Customer Service at the number (+34) 689004991
WHAT TO DO IF I LOSE THE RESERVATION REFERENCE?
You must contact our Customer Service at the number (+34) 689004991, and we will send you the reservation confirmation email again where you will find the reference.